Basic Customer Service Policy

Lion Corporation has established a basic policy for customer support to ensure the provision of high-quality, safe products and services that make a difference in everyday lives by redesigning habits and thereby earn the satisfaction and trust of our customers.

1. We will respond to customer inquiries with sincerity and strive to be accurate, prompt and friendly.
2. We will strive to provide customers with appropriate information.
3. We will respond to customers with objectivity and fairness.
4. We will promptly and accurately share customer feedback with the relevant internal departments in addition to analyzing such feedback to provide and improve our products, services and information.
5. We will appropriately handle personal information with care.
6. We will strive to respond to changes in society and the environment with flexibility and to build better relationships with our customers.

July 1st, 2024
Lion Corporation

Masayuki Takemori

Representative Director,
President and Executive Officer

Complaint Handling System
Complies with International ISO
10002 Standard

Lion Corporation declares that its customer support system is compliant with the ISO 10002 international standard (Quality Management—Customer Satisfaction—Handling of Complaints in Organizations). To ensure that Lion remains a company that is trusted by its customers and deserving of mutual growth and collaboration, we will be empathetic to our customers’ perspectives, respect their positions, and strive to fully understand every comment received regarding each department, utilizing that feedback to improve the quality of our customer support and product development.